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Date: 05 March 2015
Start time: 15:00 GMT (Greenwich Mean Time)
Duration: 1 Hour
12 Days to go
Price: FREE
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Webinar Abstract
Title: Using Quality Management To Drive Continuous Business Improvement And Maximise Customer Satisfaction Date: Thursday, 5th March 2015 Time: 15:00 GMT (Greenwich Mean Time)
Rising costs, lack of visibility, recalls/defects, manual processes and disparate systems, inefficient resource allocation, lack of shared information, increasing customer demands and poor decision making… Sounds like your company’s pain points? Add in the drive for constant innovation and globalization, new industry standards and compliance, M&A activity and a fragmented supply chain, and the challenges are magnified exponentially.
Join Bucher Emhart Glass as they discuss the pains of tactical point solutions with modular approaches and share insights into a Quality Management Solution (QMS) that can enable you to systemise and streamline your quality processes. David Brown, Director of Quality Management and Health and Safety for Bucher Emhart Glass, will share his company’s first-hand experience of adopting Enterprise Quality Management and will talk about the great benefits realised.
Sign up now to secure your place!
Session Highlights:
• The Quality challenges within the High Tech and Discrete Manufacturing industry
• Unravelling the true meaning of Quality from the customers’ perspective
• Building the business case for an Enterprise Quality Management project
• Realising the Quality effect on Manufacturing and the wider business
If managing Quality is a major concern and your top priority, this live webcast will show you how to turn it into your new source of both competitive and operational advantage!
Register now to access your complimentary whitepaper: Driving Both Flexibility and Quality into Discrete Manufacturing
Presented By
 David BrownDirector of Quality Management and Health and Safety Bucher Emhart Glass 
David Brown is the Director of Quality Management and Health and Safety for Bucher Emhart Glass, the world’s leading international supplier of equipment, controls and parts to the glass container industry.
In terms of quality, health and environmental compatibility, glass containers are the ideal packaging. For a 100 years, the organisation has been equipping production lines for customers who make glass bottles – today some 115 billion a year, nearly 40% of total world output
Based out of their HQ in Switzerland David is responsible for the companies’ global quality strategy and systems. He leads the global quality team focused on quality process responsiveness, standardization, transparency and globalization; and most importantly, managing quality in a way that drives the highest levels of customer satisfaction. David also leads the health and safety team in the development of safety systems to minimise risk and ensure compliance - OHSAS 18001 establishment and auditing procedures.
He originally trained in the Royal Air Force as an Aircraft Engineer serving primarily on Wessex and Sea King search and rescue helicopters and joined Bucher Emhart Glass as an Electronic/Controls Service engineer in 1995, moving into Regional and then Global Customer Service Manager roles between 2000 and 2007, before taking his current position in 2010.
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